We process orders and ship them within 1-5 business days, and then the shipping carrier will deliver your package on their tracking schedule. Please refer to your order’s tracking number (found in your shipping confirmation email) for your package’s estimated arrival date. See our full shipping policy here.

We offer returns and exchanges on items in their original, unused, unwashed (if applicable) condition within 60 days of purchase. See our full return policy here. To begin a return or exchange, please log in to see your orders. Refunds are credited to your original payment method. The shipping cost for a return is paid by the customer. Feel free to reach out to info@westochre.com with any questions.

You can reach us anytime via our contact page or email: info@westochre.com.

Because we are a small business and only have nexus in Colorado, we are not required to collect sales tax on any items shipped to states outside of Colorado. If we are shipping your item to a city in Colorado, you should see sales tax reflected in your cart.